I wish I could give this place a 5 star but the fr...

I wish I could give this place a 5 star but the front desk staff was not very pleasant at the time of check in. It takes forever to even get someone on the phone when you are calling the front desk. We love this place, great Wolfe lodge is our little vacation once a year to take our kid. I had called in advance and specifically requested a patio balcony because that is what we purposely booked for and at the time of check in they said we needed to pay a $40 upgrade fee for the balcony even though that s what our reservation was booked for. It just seems like the staff doesn t care as much when it comes to customer service which disappoints me. Do not use their vending machines when you are using a card because it will take your money. I called the front desk to ask about it and she basically told me to not bother or trust it.
I don t think our bath tub was cleaned because when we took a shower the tub was very slimy and the water took forever to go down the drain. I didn t even bother calling the front desk since they take forever to answer.
Overall we had a great stay & I would recommend it I just hope the front desk staff would be a lot nicer and welcoming for next time.