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I had the absolute worst experience with this auto...

I had the absolute worst experience with this auto group. I was originally told to drive the 35-40 mins that they could get it me in a car with all the information I provided since I stated I wanted to know prior to driving to the dealer. Apparently upon arrivalI found out that their answering service is not the same as a sales man or someone qualified to quote a price. After 2hrs spent working with the dealer I was told a couple signer would be needed for the quoted price I said thank you but I don't have one and left. Over the next week I never heard from them to see if anything had changed but west herr dodge had reached out to me every day and and got me approved all be it at a higher rate and down payment. I agreed and was going to purchase the car my at West herr due to time constraints I was under as the car my wife wanted was at North town. At this point I got an offer from a co-signer so we got back in touch with North Town and set up the purchase with the original offer. This is where they removed my turn in from the original deal costing me an additional 700.00 I said ok I need this done I leave for 2 months in a day I will eat this to get it done and I had to do the turn in at the Honda dealer ( they offered to beat towns deal on better package pilot). At this point I am at North Town with no car but the one I am purchasing and my co-signer has left when the GM of the store makes very rude comments and walks awaymumbling under his breath.After letting my dealer know how I felt the GM comes out side I explain to him his comments are unjustified where he is even ruder to the point I did not want the car any more. After leaving and calling they made accommodations to return car within 1st couple hours when I could get a ride. I masked for someone higher up to call me with no response and did the call request online with no response that is why I felt the need to wright this review. I have never felt more insultd for the time and money spent at this mans store without a single request for anything other than the vehicle i desired. Side note this lead to me getting an upgraded dodge durango at 2,000 less down and 15 less a month from transit town dodge with alot better service.

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