we had a Hoppa airport transfer from our hotel in ...

we had a Hoppa airport transfer from our hotel in Alvor Portugul to Faro airport, our flight was delayed and as soon as we knew we called the emergency number on the form and informed them.

we followed all their instructions and as soon as we had our new flight details we called to let the taxi know when and where to collect us from.
they told us to call hoppa emergency number, this we did and they were so unhelpful and told us to go on line and book another transfer, we had already paid for the return journey.

even though we called and postponed the taxi they classed us as a no show and told us to pay again. they were unhelpful and when we called the emergency line they were disinterested.

we used a local taxi to take us to the airport as we could get no sense out of the local hoppa company, and they will not reimburse us and have been totally unhelpful, they just said take it up with your travel insurance.

we will never use them again, we would rather pay more for our transfers
and use someone reliable.