Was in looking for a new jacket. Nothing took my f...

Was in looking for a new jacket. Nothing took my fancy. on the way down the escalator to leave, a staff member stopped right at the bottom playing with some touch pad device. As I was right behind her, I nearly fell into her, and said "excuse me, your blocking the escalator". Her retort (In a very condescending manner) was ohhh sorry! It was her tone that made me say, "you should be, not only is it a health and safety issue, it's also inconsiderate". Another member of staff, then pipes up, "you can't speak to her like that". A bit wound up at this point, I told her what had happened, she then told me I needed to stop shouting.

Wow customer service at it's finest, glad I didn't by that jacket now! Won't be going back either!