Arlene Ortiz

Review of Gateway at Lubbock

Lived at Thrive for a year. Moved in when it was s...

Lived at Thrive for a year. Moved in when it was still named Gateway. I had several problems with the management there from the beginning. I was missing furniture that was supposed to be in my apt room, so they told me it would come in after a month. To the day i moved out i never received it so i had to compromise by bringing in my own. Broken stove, washer, and air vent. Plenty of cockroaches everywhere. They rarely acknowledged any of our work orders. I was billed several extra charges monthly for which they never had an answer as to why. However i must say ever since they have gotten new management everything went much much better. Still had random upcharges but must say it was definitely a nice apt complex especially after the pool and clubhouse update. Would recommend to those who dont mind cleaning the cockroaches off the floor daily.