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After signing I walked out to my brand new highlan...

After signing I walked out to my brand new highlander and the 3rd row seat was broken and wouldn't go down. The door also chatters like it is loose whenever driven. After taking it to this dealership 14 times to try to get it fixed I finally asked them to repurchase my car. What do they offer me? Kelly Blue Book trade in value (!?) and a new vehicle at slightly under MSRP and obviously a much higher payment. Despite all the promises of customer satisfaction when it came down to it all this dealership and their management were only interested in making MORE profit off of a customer who had patiently waited for months for them to remedy flaws in a new car that litterally was broken before it was even driven off of the lot. Couldn't be more disappointed in a lack of actually standing behind their cars and being honorable when they couldn't fix manufacturing flaws in a vehicle they sold.

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