We stayed 2 night over there.

We stayed 2 night over there.

1. first room - we checked in a 3 bed room villar, there were small animal poos everywhere. We called reception 3 times to get a room change which took us 1.5 hours.

2. second room - We have been changed to is a 2 bedroom villar with rubbish in the bathroom and used milk in the fridge.

We negotiated with duty manager the second day whole day, was informed that, in an environment like fraiser island, small animal and poos should be expected inside the room.

The night shift duty manager helped to adjust the room rate to a "reasonable" amount, however, I have wasted a whole day to resolve the issue.

Except the room and day time duty manager, other services and stuff are nice.

Advise to the hotel: Please update your terms and condition to include "small animals and animal poos are expected inside the room". This is fair to your customer!