Feel free to stay here understanding that they may...

Feel free to stay here understanding that they may cancel your reservation without contacting you ahead of time. Made reservations for November 2017 back on August 1st. Reservation was for 4 nights in a room with two queen beds and a pull out since my wife and I have 4 children. Paid one nights stay at that time. In September, we were the victims of cc fraud so the cc company changed our cc number. Yesterday the hotel went to charge the remaining nights to our card but it was declined so the hotel cancelled our reservation and gave the room to someone else without notifying us or giving us the chance to give them our updated cc number. They emailed and said out reservation was "cancelled at our request." Nope. We never requested a cancellation. When we called to try to get this rectified, (within a couple hours of getting the email) no one had a solution for us. They even claimed, when we asked for the hotel managers email that they didn't know what the email was. They even claimed that they tried to notify us but they must have sent it to the wrong email. They obviously had our correct email since they sent us an email telling us we no longer had a reservation. Not happy with Arizona Grand Resort and Spa. Their customer service/care is terrible. We now have booked at another hotel but at twice the cost since we need room for six. Oh, the people we talked to yesterday said that this happened to several people yesterday so I was not the only one. Apparently not an isolated incident.