This is now our fourth stay at your property, and ...

This is now our fourth stay at your property, and whilst it was for just one night we noticed the attention to detail is not what it has been in the past. On this occasion we booked a Suite with Champagne breakfast, however this was totally overlooked by the staff. As a platinum member we had a complimentary drink voucher which we went to use before departure and ordered a wine and signature cocktail, however we were told it could not be used for the cocktail despite not delivering on the champagne breakfast. We were returning from a three week vacation in Europe where we stayed at Accor properties for the duration, I would think there is no better demonstration of brand loyalty than this, therefore there is an expectation that this would be rewarded by the properties. Perhaps look to the Sofitel in Frankfurt where the service was sensational. Whilst it is only a little thing I would have to say this time we did not feel like Accor platinum members who had stayed at your property four time before and introduced three seperate other guest to your property, Oh well better luck next time.