Mark McClure

Review of Hilton La Jolla Torrey Pines

Stayed here for a conference, booking extra days p...

Stayed here for a conference, booking extra days prior for some leisure. Check-in took too long, directions on how to get to room presented on a map UPSIDE DOWN, causing us to go opposite direction. He could not understand we were paying only for extra nights. Confused, thinking we wanted the Corporation holding the conference to pay for those nights, he was going to leave his post to inquire...NO, WE ARE PAYING FOR NIGHTS IN OUR NAME! On way to room, aisles filled with people from other conferences, could not get thru with our luggage. Walked around, looking lost, numerous staff members passed us with no offer of helping. Found one nice employee to help, and shared our frustration, to which she reponded that this is common!!!! To top it off, got sick during our stay, AND parked car got hit in the parking garage=$2krepairs! First attempt to contact security resulted in NO CALL RETURNED by the newbie who promised to have his boss return my call. My 2nd attempt resulted in talking with boss who had heard nothing and wondered why the employee did not put us in touch with the Parking Company (don't care, I'm dealing with Hilton), completed a report and asked for my $91 in parking fees to be credited...NO RESPONSE, even after reminder email. Should have stayed at our favorite inn on the beach...this place was absolutely unprofessional and unfriendly!!! We love Hilton and stay at locations US-wide, never in La Jolla again!