The first experience we had was alright I guess. W...

The first experience we had was alright I guess. We had to get an expensive repair done from them only to break down on the highway in the middle of the night. Come to find out the mechanic we had failed to properly reconnect the fuel line so the van was literally spilling fuel everywhere until it was all gone.
The second time we took our van in for a diagnostic, they quoted us for $7k to get the car fixed. I wanted a rundown of the costs just to fix the biggest problem at-hand and they still quoted us for $7k even though I made it clear I wanted to know the cost just for that one repair. I took home the list from the diagnostic and the actual repairs needed for that particular problem made up maybe a fourth of the list. Other repairs supposedly needed included things we had just replaced (which makes no sense) and some other stuff they just tack on like an oil change and radiator flush.
We feel zero desire to take our car back there for anything ever again. I do like that they can give you rides to and from the shop when they re done with the repairs. Customer service besides yesterday s experience has been mostly positive. Nice people.