Jordan Smith

Review of Young Subaru Co.

Edit: There was just a perfect storm that happened...

Edit: There was just a perfect storm that happened to all come together. Ryan who is a sales manager reached out to me and clarified everything and went out of his way to make sure we got our original financing deal. If you have the chance to work with Ryan. I would do it.

I was intrested in a vehicle and set up a time to go and visit. When i looked at the price it a few days later the price went up a couple grand. So i sent a screenshot of both before and after prices. After not hearing back from the salesman i decided to personally call him. He picked up and said that he was planning on calling me back but he had been busy. I usually can understand that. But i also had seen other reviews on the vehicle claiming the same thing. That the price went up after showing interest. (If anyone is curious i have taken screenshots of everything.)

The salesman said that they conveniently sold it shortly after i showed interest and they bought it back because they had a customer (me) interested in it. And since they put it back into their system it priced the vehicle at a higher price. He did say that they would honor the original lower price. But after reading other reviews on the same vehicle about this happening to them i began to wonder if that story really was true.

I finally showed up to see the vehicle and it was very dirty on the inside. Again there were similar older reviews claiming this as well. I didn't care as much about that. It just was confirming my suspicion about the price jacking review on the vehicle.

We decided to get the vehicle. But after we decided to get it. They said they would have to run it through their shop because it hadn't been checked the 7 plus months it had been there. Which isn't nessicarilly a bad thing. Just frustrating when you want a vehicle being told to come back in a week. I didnt particularly feel the salesman was really batting for us. The whole "let me go see what i can do with my manager behind a door where you are not invited" spiel is always a fun game to play. I really didnt feel like we were being treated as individuals. It felt more like we being treated as a sale.

When we finally met with the finance manager we talked about options and then agreed on a rate and monthly payment. This was on a saturday. Most banking institutions are closed saturday afternoons. On the next monday i get a call saying the agreed rate and monthly payment is changing. Lower rate and higher monthly payments for a shorter term. He said the bank didn't want to do what we had agreed upon. Which is kind of disappointing. But I understand that he couldntc contact the bank on a saturday afternoon to make sure that finance option is available. It just isnt fun being called saying they thing we agreed on and signed on isn't going to work. The montly payment is a difference of $20 but its the principle of it all.

I've had experiences buying from dealers in the past. They can be enjoyable. This one however did not feel enjoyable at all. I felt like ive had to jump through so many hoops to even get this vehicle. Which shouldn't be the case. I never felt like i could trust anyone there. Spending lots of money on a vehicle is hard and stressful. Dealers have the responsiblity of trying to make it better. Not add to it. I'm not mad. Just disappointed in the whole process. If you choose to buy through this dealership I'm sure you might have better luck. As there a many good reviews. I wish i could have had that experience. Just be aware that you also might be treated as a number.