The managers in the shop are great and do try thei...

The managers in the shop are great and do try their best to help you out. I've usually worked with Tim, who is great at explaining the problem and getting things resolved.

Everything else leaves something to be desired. In May after my Takata airbags were recalled I was told by Tyson's customer service that I would receive a notice in August/September when the parts were in. In the meantime, no one should ride in the front passenger's seat. There go ALL the road trips for the summer. It's November, and the only reason the airbags are fixed now is because I called them to see what was going on (I was tired of not having passengers in my car for months at a time).

I was also told when I made the appointment to get the airbags fixed that I could get a loaner car while my car was being worked on, but upon arrival I was told "oh we don't do loaner cars."

I'll be sticking to my local mechanic.