Checked in, beautiful place. Went to get a bucket ...

Checked in, beautiful place. Went to get a bucket of ice and couldn't get back in room. Door lock broke. OK, things break. Three long walks down to the front desk, and an even longer wait in the hall and security replaced the lock. Took an hour and a half to get that done. Said he'd have new keys sent right up. Several phone calls to the front desk and two hours later, they finally arrived. Three and a half hours to gain room access. Couldn't even go get dinner because I wouldn't be able to get back in the room.