Came on a romantic trip for my wife and I. I booke...

Came on a romantic trip for my wife and I. I booked a king suite... we checked in at 430 since check in was at 4p. With all the excitement of being at one of the best resorts in Arizona we couldn t wait to get to the room! We got to the room and it was nice got to our bed and it was a double queen bed!!! I am 6 3 and pay the extra because I wanted this to be comfortable and nice for my wife! I called and the manager said sorry nothing we can do! I asked to speak to the manager and his response was you re speaking to him! With him speaking to me rudely I kept my cool and said I needed something better. He said he has one that will be free but won t be available until 8-9p I said that was fine since we will be going to dinner. We come back 800-830ish and get a room great!! No not great non of the lights worked from the wall and A/C was off and when it s 116 degrees it s was hard to get the room cool. Here s the top of that .... I open the fridge to put my water in and it had the previous guest open, eaten, food and other items in there. Both the bell boy and hospitality guy said it was bad and apologized. I spoke with another manager because the other one left...she will very nice and calm. At this point it was 930ish and my wife was ready for bed (there goes the fun right?!) she offered to put us in a regular room and comp us $150 great but the only thing is our room on the king suite was $580 more a night (2 nights) and $150 isn t going to do anything. She said give her a moment and she will see what she can do...

She calls back and gets us into a presidential suite!! Awesome never been so I said that s great!! Takes the comp away from me and I said ok? Get to the room and yup QUEEN BEDS! And I m the master suite queen! At this point it s 10-1030 and we are just over it and said forget it last time we are here just enjoy the spa...

Spent $1300 at the spa tipped the pool boy $100 and the nail tech $100 , bell boy $50 and took care of anyone who serviced my wife and I. Spa was great! Came back to the room at 445 to get ready for dinner and our room wasn t touched no house cleaning new towels non. Didn t call just waiting for check out .

I m so done with this place and how they can t get to an idea on how to make it right other than sorry nothing we can do! The resort isn t cheap for those who are fortunate enough to afford it but it s not about the money it s the principle and how someone who works hard for his money to enjoy things he pays for only to get the worse service! I can see if this was a motel 6 but it s one of the highest rated resorts!!! Definitely upset and hope someone from corporate will call or contact me about this!! I have pictures to prove my claims as well as video