I wish I could say that I had a great experience h...

I wish I could say that I had a great experience here. I received my very first tattoo at a Hart & Huntington in Vegas and had great experience which is why I chose a Hart & Huntington in Orlando for another piece.
My friend and I were on vacation and made a stop here for small "jammer" tattoos to commemorate our trip. We both paid $150 USD (we are Canadian) to book the time.
Unfortunately both of us caught something during our trip and had to leave early. My friend went to a CVS clinic and was diagnosed with pneumonia and severe sinus infection on top of the fever and chills and everything else that comes with the flu.
The evening before we were scheduled to get our tattoos we made the decision to cut our vacation short and head home due to the illness.
I called Hart & Huntington within the 24 hour notice timeline and was told to call back in the morning to speak with a manager. So I did just that. I shared the situation and was told that the deposit was non-refundable and that I signed a waiver stating so. I had not signed any waiver stating that, in fact it wasn't even mentioned at the time of booking.
I told the manager this and was told that there was no way I was getting either deposits refunded. At this point I was so exhausted from little to no sleep because of the sickness that I asked if any art work had been completed or even started regarding the tattoo. I was told no. The artist had not put any time into designing or finalizing the tattoo. Again I asked why I could not receive a refund or even a partial refund knowing that I could not make it to my appointment under any circumstance. Not only because we were leaving but also because needles in feverish skin does not sound like a fun time nor does it sound sanitary in their establishment. At this point the manager was getting irate with me on the phone.
I ended up finishing the conversation shortly after being told that I shouldn't have booked a tattoo in the first place if I was going to be sick. I had a hard time holding back my sarcastic remark to the manager but refrained. Realizing I was getting nowhere on the phone I decided to email a different manager (I was told there were 2) with a lengthy explanation and a request yet again for a refund. I had a return email a fews days later that they could reschedule my tattoo within 1 year if I wanted but otherwise I was not getting my money back under any circumstance.
I asked if it was transferable to the Vegas location or another one within the US due to the fact that I have no intentions of heading back to Florida within the year. This was a one time deal. I was again told no. That each location has its own owner etc.
I waited a few days to call back and called back once again, this time asking to speak with the owner. They were not in at the moment and I left my information for them to call me back and have not received a phone call or email or anything regarding the matter. It has since been 1 year and still no word. I'm not sure how to handle the situation any further. I don't want to call everyday and pester them but it seems like my only option at this point.

I'd like to say that when I went into the shop in person to book the tattoo that the woman who helped me was great. She was helpful and personable. I am just severely disappointed with how this event went down and am still out $150 USD (as is my friend) which is just theft in my book. Especially considering the circumstance.

Due to this experience I will not be returning to this Hart & Huntington and I would not recommend.