Arrived at 16:30, express check in yielded room no...

Arrived at 16:30, express check in yielded room not ready yet, when I received a room key it did not function, tried to call help for the room but it didn't arrive within 15 minutes, finally got it sorted by talking to a representative at the lobby at 18:15. Also includes a heavy resort tax, and most additional room services such as mini bar cost a small fortune.