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This was our second time at paradise stream. Our f...

This was our second time at paradise stream. Our first time was in 2011 which was a great experience. We also stayed a few nights in covehaven in 2013 and were dissapointed with the facility, so we were excited to return to Paradise stream again. We now qualify for a free night for our next visit but it is very unlikely that we will be returning. We stayed in Garden of Eden room 317. The pool was dirty and with grimeand the cover had mold on it. The sauna did not work, the shower head is horribley old splashing water everywhere. The bose speakers were not connected and finally after spending time connecting them the sound volume couldnt be adjusted either thru the unit or the remote. The heater unit made a very loud popping sound every 30 mins or so which startled us as we slept. We chose not to eat there to explore the areas restaurants, but we ate breakfast on the day we checked out and the bakeries and bread were not fresh, but the restaurant staff was great and accomodating unlike the front desk who were not very approachable for the most part. In one interaction, we asked for plastic silverware to take back to the room and instead of bringing to us the 2 people at the front desk asked us to go ask someone in the lounge and if they were not busy, they will give us!

Not sure why the overall quality has dropped this much, my wife and I had very different expectations and were very disappointed..

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