TERRIBLE customer service for patients. Had to ca...

TERRIBLE customer service for patients. Had to call twice to get refund that was due to me... Having worked in healthcare billing and insurance for 7+ years, I find the practice that MedSynergies does of keeping patient credit balances until contacted, the same as STEALING from patients. As soon as an account has a credit balance, MedSynergies should identify if the refund should go to the patient or insurance company and a check should be cut within 7 days...not the 7 months I've had to wait...