Marcella Ostrega

Review of KeyLime Cove Water Resort

Let s start with the positive of the place, the po...

Let s start with the positive of the place, the pool area is fantastic, activities for kids of all ages.
But the staff here left me baffled with the way they treat guest.
When my father got here on Wednesday 8/1 he was told his room would be ready at 3:00, the staff gave us our bracelets and said we d get a call/text, so he and my family went to eat and waited for a text. When we didn t get a text at 3, we decided to wait a little longer, we went up to the front desk at 3:40, to let them know we ve been waiting for a text to let us know the room was ready. The young lady stated it wasn t ready to give them 10-15 more minutes. But my dad needed to be changed ( he s a quadriplegic), and We were upset about the delay. I asked to speak to the manager, who would take around 4/6 minutes to come out. When I explained to him, Grant the manager, the situation he said Check in isn t until 4, so you have to wait. I again repeated my family was told our room would be ready at 3, it was now 3:54 and we had been waiting for more than two hours, he kept repeating that check in was at 4, my father and brother must have misheard or had some type of miscommunication. I let him know my family heard correct, and asked him to please make sure his employees knew what time check in was at. People around us were checking in before four, so why wouldn t we check in? So, I asked Grant is he was sure the shower was a roll in handicap shower, because that s the room we paid for, and his response was I sure hope it is, sarcastically. So I asked again Is there anything else we should know before we go into our room? He rolled his eyes and said No. While he went check the status on the room, he said it was finally ready. At 4:15. We went to our room and low and behold the shower is not a roll in shower , it s a step in.

The next morning while getting my father out of the shower, that s not a roll in handicap accessible, my brother and father fell.
Our didn t room didn t get cleaned until 1 pm, and we left our room at 1020.
When we asked for a cup of just ice, the young lady wanted to charge me 3 and some change, when I let her know they filled the cup in the back for me the day prior , she said Well it will be 3. .
The blue tape from when they painted was still placed on the light fixtures.