This rating is completely skewed by local guides a...

This rating is completely skewed by local guides and local businesses that get tourists through the company.

As tourists using services of the company we had a really bad experience.

First tour we booked with them was to Kingston. They sold us a guided tour of the Devon House on a Saturday when the Devon house was closed (which they didn't say even though we expressed that we specifically wanted to see it). We couldn't even see the grounds and only managed a peak thanks to our very awesome taxi driver.

We also booked through them a private boat tour to luminous lagoon. When we arrived, we were told that instead they booked us a private transfer to the lagoon and not a private boat tour. To take our tour we had to wait 30 minutes and then go on a boat with 40 other people. All fine, but we paid the price of a private tour. The people in charge of the local tours really tried to help with the situation, but everyone just left upset without seeing the luminous lagoon.

In both cases we had zero support from the Island Routes and were only helped by the locals. Which is disgusting: they will screw up your holiday and then leave you to deal with it completely alone.

Please check who your final tour operator is and if it is Island Carribbean tours, stay away. They do not deliver on their services which is very painful when you have worked hard towards and been looking forward to your holidays so much.