Please see UPDATE at end.

Please see UPDATE at end.
Northtown s pretty dealership is happy to take your money and take you, too.

I purchased a Certified Pre-Owned VW from Northtown in December 2016. The sales experience with Greg Achramovitch was great. I drove 4 hours to look at the car because it was exactly what I was looking for at a fair price. Greg assured me the car would be thoroughly serviced before delivery and promoted their exceptional checklist that surpassed Volkswagen s. I was impressed with their facility and the clean car and decided to purchase it and returned a week later to pick it up.

The CPO car died on the side of the highway 860 miles later. On the way to the airport. My important trip turned to a day of misery and many problems. VW had the car towed to the nearest dealer. That dealer found the throttle body was completely fouled and needed cleaning. They also found another $1200 of service issues they thought needed attention, including the brakes that Northtown told me had been repaired.

I wrote the President of Northtown and sent him a copy of the service list and bill and my expenses from the trip. Ten days later I heard from a service manager Mike who offered to pay for my expenses but would not pay for the service, saying they don t check throttle bodies when they inspect the cars. He said he would talk to the sales manager about reimbursement and have him call me. No call. I called Mike back and he said he would ask the sales manager again to call me. No call. No check.

This weekend I received an email ad from Northtown promoting a throttle body cleaning for $160. Northtown couldn t be bothered to do a $160 service as part of their certification of the car they sold me. Northtown lost a customer and worse created an unhappy customer. Do you want to be their next unhappy customer?

UPDATE:
After my review was published Northtown reached out to me to resolve the issues with my car. They very quickly repaid me for my expenses and the repair when my car broke down. They had another, closer, dealer inspect the brakes on the car and paid a signification portion of the cost of those repairs. I wish they had done more work before I took the car, but they did do their best to resolve the issues that arose, even though I am 4 hours away from the dealership and not a regular customer.