WARNING: DO NOT FINANCE YOUR HOME WITH DOVENMUEHLE...

WARNING: DO NOT FINANCE YOUR HOME WITH DOVENMUEHLE MORTGAGE! My original mortgage was sold to Dovenmuehle in September 2018. This was one month before CAT5 Hurricane Michael destroyed our home in October. Because the property was mortgaged at the time of the claim my home owners insurance company sent all repair payments directly to Dovenmuehle Loss Draft Department (which is understandable and required by law). This is when the nightmare started that we are still living with. The Loss Draft Department is totally dysfunctional and a fair cry from professional. They will not communicate with their customers via phone. They will only communicate through their corporate email portal which purges all messages after two months (a convenient means for them to destroy evidence). Once you send them an email it typically takes one full week for them to give half of a response. If you call them, they simply act ignorant of your situation and tell you "a supervisor will contact you" (which never happens). I completed all repairs to my home in May of this year. I notified Dovenmuehle of the completed repairs and they reluctantly sent their "inspector" to confirm the repairs were done over a month later. The inspector documented 100% repair completion and reported the findings back to Dovenmuehle on June 17, 2020. Today is July 29, 2020 and I AM STILL WAITING ON THEM TO RELEASE THE REMAINING BALANCE OF INSURANCE FUNDS THAT ARE DUE TO ME! THIS IS ILLEGAL ACTIVITY CONDUCTED BY DOVENMUEHLE! I WILL PROMISE THIS LOUSY COMPANY THREE THINGS: 1) THE NEXT PERSON TO CONTACT THEM WILL NOT BE ME, BUT MY ATTORNEY. 2) I WILL REFINANCE MY HOME WITH ANOTHER COMPANY ASAP. 3) I WILL LEAVE THE 1-STAR RATINGS THAT THEY DESERVE ON EVERY RATING WEBSITE I CAN FIND TO PREVENT THIS FROM HAPPENING TO ANYONE ELSE.