A great location and their Concierge desk without ...

A great location and their Concierge desk without exception is absolutely amazing!!!!

The service from the hotel guest service department however, is severely lacking!!!!!!

An example of horrible service: I forgot my toiletry kit in my room upon check out. While not the hotels fault in anyway, I called and they retrieved it for me. I had moved hotels for the night as I was on a business trip inspecting other properties after my conference.

I asked if they could send it to me down the street (approx 10 minutes by car - $6.50 by Lyft or Uber). They said no problem and asked how I wanted to pay the $130.00 charge for sending it. I was told that they could only send it by limo that charged by the hour and there was no other option. I called Lyft, who then picked it up from the concierge for me and delivered it to me at my new hotel. Total cost for me approx $12.00.

Just think of the good will they lost out on and what the review would have been like had they actually thought outside of the box. I recommend hotels because of the service they provide my guests! This is not a hotel I will ever recommend because of the shortsightedness they had.

I am first to say that it is too bad, that such a beautiful hotel in a great location, failed so miserably at their customer service.