I boarded my 2 pets here and requested a grooming ...

I boarded my 2 pets here and requested a grooming on the last day. Both of my dogs are white. When I picked them up, 1 dog was white and the other was orange. My now orange dog is also mixed with a poodle so you cannot allow him to air dry or his hair will mangle up. Unfortunately I had to shave my dog to remove the color and the tangled hair. I did not recognize my dog after the shave. The staff did make it right and showed concern.