Checking in was slow as hell. The Express line was...

Checking in was slow as hell. The Express line wasn't Express at all. I had to physically go up and ask them what's going on, then they gave me a room with no option to pay for an upgrade. The room was ok but there was a continuous noise from the bathroom. Lastly, I ask why my $10 credit for not using room service was given for water I bought at the essentials store and then they tell me it's for certain restaurants, afterwards, no apologizes or anything, just "NEXT ". Poor customer service at best.