I had previously stay at Sofitel Sentosa Resort & ...

I had previously stay at Sofitel Sentosa Resort & Spa twice when I was not a member of the accor plus and the experience was good. This time round, as an accor plus member, I would expect a better experience during my stay however it was otherwise.
1) No welcome drink and towel offered upon check in (was given 2 coupon to redeem for the welcome drinks at the bar instead But we check in as 3 guest)
2) Late check out was not possible upon check in. (Was even told by your guest relation officer that many of your Accor Plus Platinum members had also requested and was rejected due to the high occupancy)
3) No welcome fruits in the room
4) Sofa bed was not set upon check in and turn down service (Had booked the room for 3 adults and 1 child)
5) Upon check out, your guest relation officer was surprised to hear my feedback and promised to get her manager to get in touch with me, yet till today no one has contacted me.