Initially, after reviewing the hospital's website,...

Initially, after reviewing the hospital's website, I was very impressed with all the services they provided. The reviews were mostly all good so when I decided to go down to their ER today, I assumed I was going to receive the help I needed. I left the hospital very discouraged and unimpressed.

It took a lot of courage for me to even get there since I was being seen for a socially awkward and very personal reason. The doctor did not seem interested in providing the care I needed of which I have been in great need. I was unable to ask most of the questions I had, which I tried to minimize due to how busy he was. One of the primary reasons I went there was to be pointed towards a primary care physician who may be more specialized toward my medical needs. When I asked how he could help me, he threw his hands in the air and told me to go online. I did attempt to find one online but was having difficulty, and a staff member of MountainStar informed me over the phone to go to the ER and they would help to point me in the right direction.

Overall, it was a big waste of time and a huge source of frustration. i will be going to IHC's McKay-Dee tomorrow where I hope to be treated better and get the help I need. And, yes, I have insurance. MountainStar got paid for their time.