Overall we had a nice stay at Palazzo Versace. The...

Overall we had a nice stay at Palazzo Versace. The beds were comfortable and staff was very friendly. I like the gym in particular.

However, there are also some downs which you wouldn t expect in a hotel if this category:
Service performance was inconsistent. We discoverd great service as well as some bad situations.
For example they forgot our lunch orders at the pool restaurant and we had to wait approximately 100 minutes for it to arrive. All other guests seemed to receive their food quite quickly however. As compensation we didn t have to pay for this order which was nice.
Food overall was good. The breakfast buffet as well as the dinner buffet option was nice. Just the breakfast atmosphere was completely shocking because it was too overcrowded and too loud because of all the loud people.

There is also some lack of detail which is a shame because this hotel could perform much better.
Some parts of the hotel could need some updating.
But overall we had a nice stay.