Here bought for 1000eur + for Christmas (and many ...

Here bought for 1000eur + for Christmas (and many other visits, in Antwerp and Wijnegem; 100+ visits together). My wife was there this week, with our son; a poorly packaged = wet mozzarella falls out of her hands on the floor, can happen. She reports this herself, and is then hautain addressed that she will have to pay for it, "Mrs."; in a tone ... well. The employee almost pulls the scanner out of her hands to check this, with horror from bystanders. Because my son is there this happens; unfortunately I was not there myself ... Let us say that this was a last visit; for 3 supermarkets that together lose 30 million euros, I would think that Cru would rather keep up with its good customers. Not so? Or does Cru take his name a little too literally; coarse, bone, brut, ..?