The hotel is in a great location. Most of the sta...

The hotel is in a great location. Most of the staff are pleasant.
However, it would be better to have a more friendly and experienced member of staff on duty when customers are checking in.
The young girl who checked us in failed to mention many important facts including that the air conditioning was broken in room 121 and that the windows in the room nor in the bathroom opened!! Or that there was intensive building work taking place. We asked to be changed within an hour of checking in but wasn't possible.
Needless to say we never got a wink of sleep due to the heat. We finally fell asleep at 6am but were woken by the drilling and Jack hammers.