This was the worst hotel experience possible. Firs...

This was the worst hotel experience possible. First we had to wait 3 hours after the check in time in order to get a room. They did not offer any consolation in terms of an interim room to let us use for the time, even though we had two toddlers in a car for 6 hours, which we reminded them of as we were asking about our room. Instead we had to wait in the lobby. The pool was closed due to an accident that occurred there and was being emptied and clean (so good thing to know they do keep it clean I guess?)
in addition upon check out they charged the wrong credit card (one of my aunt who was in the same room block). It has now taken over a month to even talk to a person about it. They have directed me to accounting but have never received a call back. Even after having to send in a credit card authorization form via email, and getting no response.
When I call the front desk they immediately transfer to Accounting which automatically goes to a voicemail that has never been returned.
HOrrible customer service, horrible conflict resolution.