I don t recommend. My vehicle had an appointment o...

I don t recommend. My vehicle had an appointment on Wednesday morning at 8am. It wasn t even looked at until Thursday. I was told Thursday the part was ordered and the tech would work on it Saturday since he is off Friday. Today, I had to call for an update. Then I was told it s on a parts hold and I ll hear from Mike Monday, since he is off today. This is the last time Liberty of Maple will be servicing my explorer.

I called yesterday, still waiting on the part. Advised Mike at 4:00pm, I would be in tomorrow at 7:30 to pick my vehicle up as I was taking it elsewhere to be fixed. He explained that he would check with technician to make sure my door was put back together. I received a callback that my vehicle was together and parked out front.

When I arrived this morning to get my explorer, Mike was nowhere to be found. My keys and invoice was on the counter of his station. Another service advisor had to take care of me because he MIA. Not to mention my door was not put together.

Its funny that it took an actual dealer almost a week to receive a part for fix my door lock. When the same part was ordered through this exact dealer and was delivered the next day!! Liberty Ford of Maple Heights is a JOKE!