Unfortunately this was a bad move for me. The reas...

Unfortunately this was a bad move for me. The reason I gave 2 stars is because they're very nice on the phone and accommodated a short notice move. But I wish I used a different company. First issue is the rep Ken I spoke to to book my services informed me the price of full valuation coverage when I requested it, but did not inform me of the details. He also quoted me a 2hr move since it was small but it ended up taking 5 hours, costing me way more than planned. Then the moving guys scratched up my dining room table legs badly, they put major dents in my bed frame, broke my glass lampshade, "lost" my energy efficient light bulbs that I had in all lamps and ruined my brand new drill that they had to borrow from me because they forgot theirs. I emailed Ken about the issue and after not hearing back for a week called and got mailed the info to file a claim and am just now learning I have to pay a $250 deductible for my claims even though I paid full valuation. It's not even worth it to me at this point and I would not have paid for full valuation had I been informed upfront that there was a deductible. I've never paid for movers before so I dont know if that's a thing. And the movers damaged so many things with the very few items moved, that I would think twice about using this company. Very disappointed.