We had a 13,000 dollar boiler system put in our ho...

We had a 13,000 dollar boiler system put in our house in December 2016. Came with a manufacturer warranty and a warranty directly written out from Gillece themselves. We have had issues from the install not being done correctly to water in the exhaust pipe due to installation and the flame ignite sensor kicking the system off. Which then results in having no heat in the middle of the night and freezing small children, which they don't seem to care about. They got the installation parts of the issue fixed, however, they still have not correctly fixed the ignite sensor. They come out clean it and say its all good and then it goes bad again months later. Well it just did it again Feb. 6,2020. So we called them out to honor the warranty and the work that they say was completed and done correctly. They tell us it will be a 95 dollar charge even though it has been a ongoing issue and we have a warranty. They give us the run around when people can come out to the house. We ask for higher management and they just say they will call you that they aren't in the office. So we wait and wait and wait and still don't hear from anyone. We wait and wait and wait around the house for someone to come and pray they are the ones to permanently fix the issue but just keep getting pushed till next day. The office says that we have cussed out the workers, which has never been the situation. If Gillece wants to know the real truth, Gillece workers complain about the company non stop and how the schedulers don't care about when they schedule appointments. Etc. Etc. I could go on and on but for my sanity I am going to stop. I feel the company does what is good for them and that they will keep you happy until they have your money and then they don't seem to care!! Be aware and do your research!! It's a shame because the technicians that come out know their stuff they just have to follow company procedures and this company is horrible for caring about their workers and their customers!!