I would say that customer service culture is defia...

I would say that customer service culture is defiantly in need of improvement. I had called to extend my trip by two days and was very clear about it. Instead the reservation agent had revised my arriving date also. When I noticed the emails and called back instead of finding a soloution or revising the stay I was passed around and at last was connected to Johhny at guest services, he didnt offer any soloution except telling me how the problem was created. Then he put me on hold and disconncted after 30 seconds. I still have not heard back from Aulani.