Chris Worthington

Review of Motion Kia

I want to try to warn potential customers of Motio...

I want to try to warn potential customers of Motion Kia to stay away and go to another Kia dealership.

I have never done this before but I wanted to publicly condemn Motion Kia for their hideous customer service and inability to put the customers first. After purchasing a BRAND NEW car from them their detailer gave it to me with scratches, paint chips, a scratched wheel and the wrong color touch up paint on one of the doors. They tried to give me a damaged car but luckily I caught it and have all of this in writing acknowledging this was their fault. They have made me jump through hoops, and even cancelled 3 appointments for me to bring it in to get it fixed. It even sat there for 5 hours once, untouched. (It is still not fixed after one month!!!). No wonder why they have a 1 star rating on yelp.

General Manager is rude and condescending treating customers like they are trash. Does not care about customer loyalty, or happiness. I will be servicing my vehicle at Gateway Kia in Denville, and encourage everyone to NOT shop at Motion for their Kia. There are many other dealerships in town willing to go above and beyond to earn your business, Motion simply does not care. I have heard many horror stories but chose to give them a try since they are so close. I have never posted anything like this in a group before but really want to warn everyone about the lack of quality this Kia dealership provides and to hopefully stop people from getting screwed over as I have.

Motion Kia has not even made the payoff of my old car yet which will result in my credit report showing a failed payment, ugh!

I would like to thank Bob Nunn (salesman) and Kevin B (finance) for their good service, but unfortunately their good service was quickly over shadowed by the horrible quality of service I was provided right after signing on the dotted line.