SugarNae

Review of Sheehy Honda

I wish I could give negative stars. Take it from m...

I wish I could give negative stars. Take it from me, unless you want unreliable customer service take your car and money anywhere else. I tried to give these folks a second chance---shame on me! My review is based on my experience with Sheehy Honda from 2016- 2019.
Horrible experience(s) with more than one service rep over the phone and in person - not advising customers about specials/service coupons, giving misinformation- why is my oil change two to three different prices depending on who I speak with??? Failing to follow up with customers as promised (phone inquiry) and management- VJ, no better, so it is no surprise why the service reps perform this poorly. I live down the street but will drive ALL THE WAY to Manassas (or Fredericksburg)for great service from Koons or Pohanka Honda. Landmark Honda is more expensive, but if you provide decent customer service you can get my business over Sheehy Honda. You are not deserving of my dollar nor my presence. Whoever owns Sheehy needs to do a complete overhaul re: customer service staffing.