I visited Evans last Saturday and the customer ser...

I visited Evans last Saturday and the customer service that I received from Jon Plant was second to none! It was my first time trying out a road bike and Jon was very knowledgeable and patient with me. He explained clearly the in's and out's of the road bike, the sizing and fit and reassured me as I felt nervous heading out on my first test ride. It is a busy and popular bike shop but at no point did I feel under pressure to make decisions to hurry up or purchase the bike or any of the bikes I had tried - I felt that I was more than just another customer coming through the door on a Saturday afternoon which you can often worry about from a big bike chain.

While out on the test ride I had an unfortunate incident where I was threatened and it left me very shaken. On my return to the shop and while calling the police, I was shown great kindness and empathy by Jon. He went out of his way to make sure I was ok, made me a cup of tea and was just generally really lovely and understanding despite it being the end of a long day.

I cant thank him enough for Saturday - while he was excellent and knowledgeable at helping me pick a bike and get to grips with that- this just took it to another level and that is certainly exceptional customer service. Thank you Jon!

Keep doing what you are doing Jon and the team at Evans Mortimer Street! Five star review from me :)