Refreshing beautiful location but in an industry ...

Refreshing beautiful location but in an industry like hospitality where customer experience is everything Hilton failed big time. I went there for the weekend and from check in to check out everything we requested for either reached us late or we didn t get it at all.

The property is in a nice location and rooms are nice and even the staff tried their best but I think the system needs improvement. It s really messed up- the staff is not trained and has no idea what s going on. There was only tea and kettle in the room no coffee no sugar no cups. They talk a lot about the activities they have but no activity schedule in the room I wanted to do so much and I had planned so much but couldn t do anything because I never got the activity planner or the schedule. Check in took an hour and bags took 3 hours to reach my room. Requested for a technician as there was no hot water in the taps and after multiple follow ups and 2 hours of waiting time I just took a shower with cold water and checked out. Pretty much had to follow up for everything at least 3 times.

I m usually not the one to write reviews or something like this but I feel the higher authorities really need to do something and have better management.

If that was taken care of, this place could easily pass for a good weekend getaway:)