The company I work for book rooms for there employ...

The company I work for book rooms for there employees so we could enjoy a Christmas party at the Moshulu at Pennsylvania Landing. Upon arrival the desk clerk informed me that only one room was available. This room was in the owners name. I call the owner and put him on the phone with her. While they were on the phone I was made to feel as If I was not being truthful. I ended up spending over an hour waiting outside in my vehicle with my wife. Only to find out that the rooms were available. Not by staff coming out and telling me but me having to return to the lobby. This delay forced me to valet park due to time restriction to make it to my event. They did give me a complimentary executive breakfast pass. This was another disaster. The food was cold. The silverware was empty. The tables were covered with dirty dishes and no staff in sight. Other than being on the 19th floor and a Beautiful view. The stay was a desisted.