I ordered a Iphone from this company and after 2 w...

I ordered a Iphone from this company and after 2 weeks it still did not arrive to me ( They say 5-7 days) so I emailed them to find out why it had not arrived. They sent me an email back saying it was due to quality control. But when the phone actually did arrive it was completely useless as it had a broken processor and would not even turn on. To send the phone back to them would cost 50 Euro of my own money as the post to do take phones due to the lithium battery in it so would have to send by courier. Please can you refund me and put the money back into my account or send me a new phone? after this complete nightmare like other people I wish I had read the reviews first. My Order ID148861