Rosemary Martin Review of Quality Inn & Suites, Lancaste...
Horrible experience. Will NEVER stay here again!!...
Horrible experience. Will NEVER stay here again!!! First, the outside stunk so bad like manure. Garbage was overflowing outside of hotel for the whole weekend I was there. Dirty and unkept. Hotel itself is outdated which is ok. But, tub was cracked and pieces coming off and shower head had a leak or was broken. Every time is was turned on, top of shower head had a leak that would spray onto the ceiling which would then cause almost everything is small bathroom to get wet. Then... checked sheets on bed. DISGUSTING!!! stains on sheets and comforter. Looked like pee stains and what appeared to be big poop marks. Not stains. I called front desk and informed them and told them I needed new sheets. He then said that I needed to go down to get them because there was no one there at that time (11:10pm) and he couldn't leave front desk unattended. REALLY?!?!? I was already in my PJ's and upset. Sent my kids down to get sheets and told them to tell the man I needed a new comforter as well because comforter had big poop stain as well. I wish I would've taken pictures. I was just so upset! The kids came back with two fitted sheets the man gave them and he said there was no comforters. REALLY?!?!? I could not sleep. Uncomfortable the whole night and just wanted to get out of there. I expected more for the price they charged and I paid! Very dissatisfied!! Never again. I do not understand how this hotel has 3.6 stars. DISGUSTING and horrible service! It should be ZERO stars!
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