3-Star hotel at 5-Star prices. Started in an ocea...

3-Star hotel at 5-Star prices. Started in an oceanfront non-suite room which was in severe need of renovation and a thorough cleaning. After the air conditioner stopped working, we were moved to a suite. The suite tower was substantially better.
Staff interactions were mixed. The tour desk and concierge were fantastic, bar staff at the pool were great; but ocean staff to set up chairs didn't seem like they wanted to bother helping us. Rather than enthusiastically set up a couple chairs in a desired location, they tried to insist we take one of the existing ones no longer being used with a pile of cigarettes next to it from some disgusting prior person. Pool staff were slightly better, but only minimally so -- hand you a towel and tell you to find your own spot. For the resort fees charged here, I expected better service.
I travel annually to San Juan and have stayed at several properties in Condado - for the price, this is just not a good value. By the time you pay for a suite, prices are fairly high. Other properties (Hilton Caribe, Vanderbilt, and others) offer a truly 4 or 5-star experience.