Unfortunately I could not find a way to message Ca...

Unfortunately I could not find a way to message Cafe Lucca privately (no email address on website, no private message on FB) so I have been forced to write a review. I came to the cafe for my birthday and we ordered a bottle of wine and a piece of cake, which we ordered straight from the counter and not from table service. It took about 15 minutes for this to come out which seemed quite long considering no/little preparation was involved and other waitresses came to ask if we had ordered in the mean time. The waitress put the wine on the table without offering to pour or a taste- again not great service but oh well. We poured our own full glass of wine and before taking a sip noticed black dirt swimming in the glasses. The waitress took away the full glasses. But maybe, we thought, she had not realised we'd ordered a bottle so after 10 minutes my partner went to the counter to point this out. He then witnessed the waitress FISHING OUT THE BLACK DIRT WITH A SPOON to then give back to us. He did not want to make a huge fuss as it was my birthday and asked for clean glasses and fresh wine. She then poured from another already open bottle two small glasses- even though by partner pointed out we didn't know how much we had poured to start with and it could have been more than a small glass. From working in the drinks industry I also believe it is very bad practice to expect someone to drink from two different bottles of wine. It also appeared that during all this a supervisor/manager had been aware of the situation and done nothing. After 35 minutes since we ordered we finally sat down with the wine from two different bottles (that my partner had to stand and wait for and carry back from the counter). The staff offered no apology and strangely did ask if everything was ok when they gave us the bill. On a side note- we were told there was "no wifi and yes the signal here is terrible" not great when you're a visitor trying to google how to get back to your hotel- sorry but it's 2019 and we didn't have our fold-out travel map!!