23/6/19 The vegetable salad I had at business loun...

23/6/19 The vegetable salad I had at business lounge has a big live worm. Manager on duty was quick to offer service recovery, apologetic, and offered a souvenir. I returned the souvenir back to Lobby kindly as I do not need it.

Then staff Daisy asked me to the side as she said there was a misunderstanding during check in on platinum member points, she was later joined by Gloria whom was rude to me, and even suggestive of me having to check out due to that.