Douglas Steiert

Review of Hilltop Landscaping Inc

A bit torn on this review - previously would ve ra...

A bit torn on this review - previously would ve rated 1 star due to all of the issues. I started by receiving a quote and design back in May, and asked about estimated time to complete. I was told they were 3-4 weeks out, so I decided to wait before confirming the order to save more money before moving forward. I ended up booking around July 3rd because shortly before I was again told twice that they were still 3-4 weeks out, and they could definitely get it done by the first week of August.

Aaron Hill was supposed to give me a start date after 1.5 weeks, but never did until I reached out to him 2+ weeks after. When I did, he said they were another week behind due to COVID; I found it odd COVID issues were just starting to affect them after 4 months and did not before. He said the guys would come the week after originally stated - they did not show and he did not communicate. I repeatedly called the office and left voicemails for the owner or Aaron, and the owner never once returned a phone call, and Aaron rarely did; it took threats to ask for a refund and go with someone else to get a response in which he just said the workers would be out another day, and for them to not show.

To make a very long story short, what should ve taken a week to do, my backyard ended up being started in late August and lasting until November. I was repeatedly told workers would be here on X dates and then they wouldn t show up and I wouldn t be informed and just left in the dark. Continuous feelings if they basically took my money and abandoned my project. They do landscaping for Pulte and will throw aside any other projects from customers in order to do them for Pulte - greatly showing who they prioritize instead of a more balanced approach.

I am very unhappy with the communication and level of effort by this company. Their workers, when they came out, were either in pairs or one guy alone, so clearly not getting much done any one day. Even when two were sent, I often noticed one guy just standing around doing nothing while the other worked. I decided to give them 3 stars still - even though they really don t deserve it in my eyes - because the hard did turn out well and I m happy with it. However, again I was originally told after 4 weeks I d have a completed yard, and 4 months later is when I actually had it.