We were staying at a hotel with a couple of friend...

We were staying at a hotel with a couple of friends from 16-17.11. Rooms clean and bed good, but, but, we had booked a table for dining: the waitress was phlegmatic (with her big false eyelashes). We received an arrogant service. The food value for money is absolutely inferior. As Turku residents we are used to good service and delicious food. What could not be praised in this case. Our pepper steak had never seen pepper and was tough. The food drinks we ordered were not brought until after we had almost eaten and upon request.
We came with great anticipation to you, but the disappointment was great. That's why I wrote this so you know you can improve quality. Best regards, a couple of entrepreneurs from Turku.