Front desk was rude. Arrived just after check in ...

Front desk was rude. Arrived just after check in time and they did not have the room I reserved and they were very rude about it. Carpet was thilthy through the resort but especially our room. Sliding glass door was broken and extremely dirty with sticky hand prints. Pools are small and crowded with kids. Front desk did not seem concerned about the complaints of cleanliness. Would not allow a later check out even though I had multiple spa treatments (so much for being a premium gold member) I would have given 1 star but the spa and other support staff excelled. Compared to other high end resorts in the area they failed miserably