Staci Dabney

Review of TruHome Solutions, LLC

Bad! Bad! Bad! Stay away! Before going through Tru...

Bad! Bad! Bad! Stay away! Before going through Tru Home I had another mortgage company I was going through but my friend (the seller) told me I could get a really good loan and even qualify for 0% down if I went through Tru Home Solutions.... which I didn't end up getting and later realized there's no way they could possibly give anyone that type of loan because MI would never approve it. Anyways, I called and they seemed nice and the first couple days answered all my phone calls. Once we started it seemed to go smooth and then I started calling to find out what else they may need and where we were going next with my loan. I called for entire week and couldn't get a hold of anyone. Finally I got a call back but that was just the beginning of it. The week of closing we were told that the MI company didn't approve it but they would definitely approve it if I did X, Y, and Z. Then my friend (the seller) was told 30 minutes before she was suppose to close on her house that they couldn't get it done that day and it wouldn't be for another week. While I was waiting to hear from them about the MI company I called several times....NO ANSWER. Imagine that. Finally I called about 4 times in a row with no answer and then my husband called on his work number and they answered immediately, stating, "Oh I saw you were trying to call..." Also when it came down to Tru Home needing to approve my loan they took their time on that too. I asked my loan officer to tell his manager we needed to put it on rush to close in time and he told me that he still needed to remain professional and couldnt go in to his manages office and sit at his desk.... Professional?! I think he lost that a long time ago. To say the least we never got answers or phone call updates. We always had to track someone down and call them handfuls of times to get even an update. Finally on the closing day they told me they forgot some paper work that needed to be signed and on filing for a total of 7 days.... Guess what... Our closing date got pushed back again! Because they just "forgot." Then on our next closing date in an email I was told that our mortgage was a Fixed Rate for the duration of the loan but our paperwork said it was an ARM after 10 years. We called them on speaker phone at out signing and tried to explain to our loan officer what was going on and he kept interrupting. We asked him to stop interrupting and hold on a second and he quickly yelled back and said that he doesn't need to hold on! He continued to say sorry he is human and made a mistake, in a rude and cold tone.... Our lady at the title company was SHOCKED and told us how embarrassed she was that he would talk to us that way. There is so many other things that happened it would be impossible to list them all here. Long story short STAY AWAY AT ALL COST! We are refinancing with another company as soon as we can!